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Uptime Advocate

International Uptime Advocate serving all McCandless Truck Center locations

your dedicated resource to orchestrate & expedite your service and repair events

McCandless Truck Center offers our customers a streamlined, single point of contact that is dedicated to getting their trucks in and out of the service bay and back on the road as quickly as possible.

Receive greater uptime for your truck or fleet with our dedicated advocate that can assist with the oversight of your repair process throughout any of our McCandless Truck Center Shops.

Our Uptime Advocate is your dedicated resource to orchestrate and expedite your service and repair events including:

  • Review repair history and identify open campaigns or calibration updates with the service location
  • Coordinate technical and field support and facilitate expedited parts shipments when needed
  • Help facilitate timely communications and service progress updates to keep you informed

   

Repair History

Checking the repair history of the truck
and identifying if any recalls or new calibrations need to be performed


Truck Status Check

Giving you the status of your truck throughout the service and repair process


Addressing issues

Working the service event with the dealer service department to address any issues and streamline the service experience


Locating parts

Locating parts and if needed, engage International teams to source and expedite orders